SHARRYLAND
How can we help you?
Manage members
Who can sign up for my date?
Anybody who is logged in to SharryLand. A user's first name, last name, and e-mail address will be required for registration.
How do I know that I have received a reservation?
You will receive a notification to the email you used to create your profile on SharryLand. You will also receive a notification on the app. Find all reservations received in the Reservations and Orders section under "My Pro Activities."
How do I see who signed up on my date?
Click on Go to your Desk and open the Calendar. Click on the three-dotted menu for the date you are interested in and enter Reservation. Here you will be able to see who has signed up and communicate with the entire group of participants to give logistical or other directions.
How can I communicate with members on my date?
Click on the three-dot menu for the date you are interested in and enter Reservation. Here you will be able to communicate with the entire group of participants to give logistical or other directions. Participants will not be able to respond in this space. If you want to communicate individually with members, enter their profile and contact them via chat.
I have gathered the desired number of participants for my date, may I close registration?
Certainly. From the Calendar look for the date for which you want to close enrollment. Click on the three-dot menu to the right of the date and select Close Enrollments. The date is now in "Sold Out" and no one else will be able to enroll.
A subscriber on my date requested a refund, what should I do?
Refunds are handled automatically according to these terms:
- 100% refund for cancellation 10 or more days before the experience
- 50% refund between 9 and 5 days before the experience
- no refund from 4 to 0 days before the experience
If the subscriber is eligible for a refund, full or partial, they will receive it automatically on the card they used to pay. Check the status of refunds in the "Reservations and Orders" section.
Due to something unforeseen I have to cancel my date, what can I do?
First, check how many members there are for that date and let the participants know. You can also do this through the group chat, you can find it under "Messages" in your profile. Next, if you can no longer do the activity you need to reimburse your clients. Go into Calendar, and click on "See Reservations" for the date you need to cancel. From there refund your clients by clicking on Refund in the side menu of individual reservations. Clients will receive their refund within 5-10 business days, on the same card they used to pay.
Assistance
SharryLand
